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MailGlyph can track two engagement signals:
  • Click tracking: records when a recipient clicks a link.
  • Open tracking: records when the email client loads a tracking pixel.
If you only read one thing: start with click tracking, then enable open tracking only if your team needs it.

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Quick setup

Use these exact steps in the dashboard:
1

Open your domain settings

In MailGlyph, go to Domains and click the domain you send from.If you have not added a domain yet, start with Verifying Domains.
2

Go to Configuration

Open the Configuration tab for that domain.
You will see Tracking settings.
3

Choose a setting

Pick one:
  • All emails
  • Marketing only (recommended default)
  • No tracking
4

Decide on Open Tracking

Toggle Open Tracking:
  • Disabled: tracks clicks only
  • Enabled: tracks clicks + opens
5

Save

Click Save Changes.

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Default behavior for new domains

New domains start with:
  • Tracking settings: Marketing only
  • Open tracking: Disabled
This default keeps engagement measurement focused on click signals while avoiding common open-tracking noise.

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What each option means

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Tracking settings options

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Open tracking toggle

  • Enabled: tracked emails emit email.open and email.click
  • Disabled: tracked emails emit email.click only (no pixel)
If tracking settings is set to No tracking, open/click events are disabled regardless of the open tracking toggle.

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Recommendation by email type

  • Transactional email: keep Open Tracking disabled unless you have a strong reason.
  • Marketing email: click tracking is usually safe to keep enabled; open tracking depends on your reporting needs.

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How to confirm tracking is working

  1. Send a test email from the domain you configured.
  2. Open it and click a link.
  3. Check campaign/reporting views for engagement data, or forward events to your system via Webhooks.

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Important limitations

  • Open tracking depends on image loading and can under/over-count in some clients.
  • Click tracking depends on link rewriting and can be affected by client/security tools.
  • Treat open data as directional, not exact.